FAQs

1.Why Should I Buy From GVcomputers.in?

We are in this industry from more than 38 years and are one of the leading websites in India for online high-end computer parts, we provide the most competitive price than any other ecommerce website in India. We ensure full satisfaction for our customers

2.How do I know my order is confirmed?

We will send you an order confirmation Email (In case you have shared your email id with us)

3.What is the difference between billing and shipping address?

Shipping address is where you want your products to be delivered. However, at times there are cases where you might want to order products for your relatives or friends. In that case, the shipping address will be that of your relatives or friends, while the billing address will be yours. Similarly, for offices with multiple locations, the billing address would be that of a particular office, while the shipping address would be wherever you want your products to be delivered

4.Is it safe to shop online?

This is an important question and our priority at GV computer is to ensure the privacy of our customers and safety of payment. The online payment gateways offer a very high degree of security levels including an OTP as per the mandatory RBI guidelines, thus making your transactions safe and secure. Therefore we can say that it is absolutely safe to shop online and save your time and energy

5.Do you store any credit/debit card information?

No. We do not store any cards information on our website. The details which you enter after clicking on proceed to pay at the time of checkout will be encrypted and sent to payment gateway form page which is totally secured

6. How We Will Receive Our Refund And In How Many Days?

If the payment was made through our payment gateway then it will be refunded in same account by which the payment was done, in case of BANK TRANSFER orders refunds will be done only in buyers bank account. Refunds usually takes 7-10 working days to reflect in your account. For more details please refer to our refund policy

7. What Is Your Return And Refund Policy?

We accept return request only if the product delivered by us is in damage condition, wrong product sent, product in dead condition or product is defective. Buyers will have 3 days and 7 days (7 days is applicable on purchase of a complete PC set) after delivery to inform us in case of any dispute in the order to claim for return. For order received after 01/04/2024 only replacement is applicable, no refunds will be provided

8.If the seal of the product is opened and the product is not faulty then return will not be applicable

Refunds will not be considered for orders received after 01/04/2024, consumers can only modify their orders only once. Orders once placed cannot be refunded

9.How do I cancel my order?

Please send us an email at info@gvcomputers.in to cancel your order before it is shipped. Cancellation charges of 2.5% will be applicable on the order value once the order is cancelled after placing the order

10. What Are The Payment Options Available With gvcomputers.in?

We have Credit/Debit card options, Net Banking, Credit/Debit Card EMI*, also we have Snapmint Cardless EMI option available with us

11.Where do you deliver?

Currently we are delivering only in India. We are tied up with all the reputed courier companies which delivery across India (all locations)

12.Do you provide assembling of the PC?

Yes. We do assembling of the PC free of cost if all the components are purchased from our store

13.Do you provide EMI options on your products

Yes. We do provide EMI options above INR. 3000/- on all our products / orders. You can check the details at the time of checkout process

14. Does gvcomputers.in Provides GST Invoice?

Yes, we provide proper GST invoice against all the products which we sell, we do not sell product without GST invoice. If you need your company's GST No. on the invoice 

then kindly mention the same in the comment box which you can find while ordering, also you will need to provide the 3 pages of GST certificate of your company for GST invoice

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